Here are frequently asked questions about EPYC, its features and remote access.

    Security

    faq How do I set up two-step verification for my EPYC account?
    faq What are Trusted Devices?
    faq How can I authorize my device as a Trusted Device?
    faq Can I enable both trusted devices and two-step verification for my account?
    faq Can I enable two-step verification or trusted devices for users?
    faq I am unable to receive the SMS containing OTP for two-step verification. What should I do?

    How do I set up two-step verification for my EPYC account?

    The two-step verification process enhances the security of your account and prevents access by unauthorized parties. Once two-step verification is enabled, in addition to your password, you will need to enter a verification code sent to your registered email address or phone number, while logging in to EPYC.

    To enable two-step verification,

    1. Login to your account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'Security' tab.
    3. In the 'Two-step Verification' section, click 'Enable'.

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    4. Select 'Email Address' or 'Phone Number' as your preferred method of receiving the one-time verification code and click 'Confirm'. If you have chosen 'Phone Number', enter the same and click 'Send Code'.

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    5. Enter the verification code sent to your registered email address or phone number and click 'Verify & Enable'.

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    To login after two-step verification is enabled,

    1. On the login screen, enter your username and password and click 'Login'.
    2. You will be prompted to enter a verification code sent to your email address or phone number.
    3. Enter the code and click 'Verify'.

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    What are Trusted Devices?

    Trusted devices provide an additional level of security for your EPYC account. Each time you login to your account from a new device, you are required to authorize it as a Trusted Device. You can thus prevent any unwanted access to your account.

    How can I authorize my device as a Trusted Device?

    Once you log in to your account via a new device for the first time, you will be prompted with the following message:

    A device authorization email will be sent to your registered email address. Click the 'Add to trusted devices' button in this email to add the device to the Trusted Devices list. A confirmation message will appear, informing the same.

    You can view the list of all your linked devices in the 'Security' tab of your 'My Account' section.

    Can I enable both trusted devices and two-step verification for my account?

    In operation, two-factor verification and trusted devices security features are mutually exclusive. Therefore, at a given time, you can enable either two-step verification or trusted devices and not both.

    If you attempt to enable two-step verification while trusted device is enabled, a pop-up disclaimer will inform you that trusted devices will be automatically disabled and vice versa.

    Can I enable two-step verification or trusted devices for users?

    Yes, you can enable two-step verification or trusted devices for new and existing users.

    • For new users: While adding a new user, you can select either the 'Enable trusted devices' or 'Enable two-step verification' checkbox in the 'Add User' screen.

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    • For existing users: You can open the 'Edit User' screen by clicking Remote Meeting displayed against an existing user, and then select the 'Enable trusted devices' or 'Enable two-step verification' checkbox.

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    • If two-step verification is enabled: On login your users will be asked to choose a method (Email or SMS) for receiving the one-time code. Once they verify their email address or phone number via OTP the configuration process will be complete.

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      During all subsequent logins, users will need to enter the code sent to their registered email address or phone number. To change the method of receiving OTP, users can go to 'My Account' > 'Security' > 'Two-step Verification' and update the preferences from email address to phone number and vice versa.

    • If trusted devices is enabled: Your users will be prompted to authorize every new device at login. They will need to click the 'Add to trusted devices' button in the device authorization mailer they receive.

    I am unable to receive the SMS containing OTP for two-step verification. What should I do?

    During two-step verification, if you are unable to receive the SMS containing the OTP, you can choose to receive the verification code via email address. Click 'Receive verification code via email address' in the two-step verification page. A code will be sent to the registered email address, you can enter the code and complete the verification process.