Here are frequently asked questions about EPYC, its features and remote access.

    User Management

    faq As an Admin can I add users to my account?
    faq How do I add multiple users to my account from a CSV file?
    faq Can I edit user permissions?
    faq How do I delete users from my account?
    faq What is a Group? How can I create a Group?
    faq Is it possible to move users between groups?
    faq How do I delete a group?
    faq How do I rename a group?

    As an Admin can I add users to my account?

    Yes, as an Admin, you can add users to your EPYC account.

    To add users,

    1. Login to your EPYC account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.

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    3. Click 'Add Users' and enter the user email address in the 'Email Address' field.
    4. Select the group from the 'Group Name' drop-down list to add users to the particular group.
    5. Select either the 'Enable trusted devices' or 'Enable two-step verification' checkbox, if you wish to enable trusted devices or two-step verification for the user.
    6. Click 'Send Invites'.

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    The invited user will get an email with the link to register to EPYC. Once the user registers, their account will be added to your account.

    How do I add multiple users to my account from a CSV file?

    Yes, you can add multiple users to your EPYC account by uploading a CSV file.

    To invite multiple users at a time,

    1. Login to your EPYC account via web browser and click 'User Management' at the top-right of the screen.
    2. Click 'Add User' and click the 'Download CSV template'.

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    3. Open the file, delete the sample entry and add the information for your users in any of the following formats (one line per user):
      "EmailAddress,GroupName,2FA"

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      "EmailAddress;GroupName;2FA"


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    4. Save the modified file.
    5. Drag and drop your saved CSV file onto the 'Upload or Drag and drop your CSV file' area. Alternatively, click the area to browse for your CSV file and upload.
    6. In the popup that appears, click 'Add Users'.
    7. A confirmation message appears after adding the users.
    8. Note: You can add up to 500 users at a time using the CSV file.

    The invited users will get an email with the link to register to EPYC. Once the users register, their account will be added to your account.

    Can I edit user permissions?

    Yes, as an Admin you can edit user permissions.

    To edit,

    1. Login to your EPYC account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. Hover on the user you want to edit and click Remote Meeting.

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    4. Make the required changes and click 'Save'.

    How do I delete users from my account?

    To delete users,

    1. Login to your EPYC account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. To delete a single user, hover on the user you want to delete and click Remote Meeting.

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    4. To delete multiple users from the list, select the users and click 'Delete User'.
    5. Click 'Yes' in the confirmation window.

    What is a Group? How can I create a Group?

    A group is a collection of users organized together by the Admin. One user cannot be added to more than one group.

    To create a user group,

    1. Login to your EPYC account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. Click 'Add Group' displayed in the menu bar.

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    4. Enter a name in the 'Group name' field.
    5. Click 'Add'.

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    Is it possible to move users between groups?

    Yes, you can move users between groups.

    To move,

    1. Login to your EPYC account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. Select the user(s) to move and click 'Move User'.

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    4. The 'Move User' window appears. Select the required group from the 'Group name' drop-down list.
    5. Click 'Move'.

    How do I delete a group?

    To delete a group,

    1. Login to your EPYC account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. The list of groups and associated users appears. Hover on the group you want to delete and click Remote Meeting.
    4. Click 'Ok' in the confirmation window.

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    How do I rename a group?

    To rename a group,

    1. Login to your EPYC account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. Hover on the group you want to rename and click Remote Meeting.
    4. Enter the new name in the 'Group name' field and click 'Save'.

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